We hope you love your piece. If something isn’t quite right, we’re here to help.
Return & Exchange Period
We accept returns or exchanges within 7 days of delivery. Returns must be sent to the return address provided after approval.
We do not accept returns sent to any address other than the one specified.
To request a return or exchange, please contact us at [your email] with your order number before sending the item back. Requests made after this period may not be accepted.
Returns must be sent via Australia Post.
We cannot accept courier deliveries.
Condition of Returns
To be eligible for a return or exchange, items must be returned in the same condition in which they were received:
- Unused and unworn
- In original condition
- With all original packaging (including gifts)
- With the protective tag intact and not removed
Items that show signs of wear, damage, or any condition that affects resale cannot be accepted.
If the protective tag has been removed, torn, or damaged, the item is not eligible for return or exchange.
Bundled Purchases
If items were purchased as part of a bundle or set:
- Returned together — You may receive a full refund for the entire bundle.
- Returned separately — You will receive a proportionate refund based on the individual item’s price.
If a partial return brings the remaining items below the free shipping threshold of $100, the original shipping cost will be deducted from the refund amount.
Return Shipping
Customers are responsible for all return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping method, as we are not responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Shipping fees are non-refundable.
Please allow several business days for processing, depending on your bank.
Exchanges
If you would like to exchange an item, please contact us before returning it so we can assist you with availability and instructions.
Faulty or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
Thank you for supporting small-batch, handmade jewellery.